Due to a limited number of spaces available there is a strict cancellation policy. There are three types of cancellations:
Early Cancel - less than 12hrs to your scheduled class. (Ex: you are scheduled for a 930am class on Tuesday, you cancel prior to 930pm Monday). If you Early Cancel, the class credit will be added back to your account.
Late Cancel - cancel after the 12hr mark of your scheduled class (Ex: you are scheduled for 930am on Tuesday and you cancel after 930pm on Monday). If you Late Cancel, you will lose your class credit. If you use an unlimited package or free week trial there will be a $22 fee associated. If you are using a discounted package there is a $10 fee associated.
No Show - this is treated as a late cancel but occurs when you schedule for a class and do not cancel in the system or show up for class. If you No Show, you will lose your class credit. If you use an unlimited package or free week trial there will be a $22 fee associated. If you are using a discounted package there is a $10 fee associated.
Canceling a reservation:
Sign into your account
Go to “My Info” > “My Schedule”
Click “Cancel” next to the class you wish to cancel
ONCE STUDIO DOORS LOCK AND CLASS BEGINS NO MEMBERS WILL BE ALLOWED TO ENTER.
MASK POLICY - Masks are optional.
If a class you’d like to take is full, we highly recommend putting yourself on the waitlist — it works! If a spot opens up, you will be added to the class and receive an email confirmation. (Please make sure you have this option ACTIVE in your Mindbody account)
IMPORTANT: It is assumed that by being on the waitlist, you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 12 hours in advance of the class start time. When you are added to the class and fail to remove yourself, it will be a Late Cancel. If you do not get off the waitlist, the class will be credited to your account for future use. Please note, the waitlist closes 12 hours prior to the class start time.
TERMS & CONDITIONS
All sales are final; classes are not eligible for transfer, exchange, or extension.
Cancellations must be made up to 12 hours prior to class; class will go back onto your account for use at a later date.
If you do not cancel 12 hours before class, you will be considered a late cancel and you will lose your class and subject to fees.
Coaches are subject to change without notice.
Classes are paid in advance through the MINDBODY online booking system.
All Monthly Renewal Packages have additional terms:
An active debit or credit card must be on file for all active accounts with renewal packages.
STICKY SOCK POLICY
Sticky socks are optional but recommended on the machine. Feel free to bring your own or purchase a pair at the studio for $12. If you do not wear sticky socks the only other option is barefoot. No regular socks are to be worn.